Questions? Call or text. 
Start with this 3-minute survey.

How to Pair, Use, and Customize The Widex Moment™ App

May 8, 2023
Amy Sarow, AuD, CCC-A
Written by
Amy Sarow, AuD, CCC-A
Amy Sarow, AuD, CCC-A

Dr. Amy Sarow is a practicing clinical audiologist and serves as Audiology Lead for Soundly. Her expertise and experience span topics including tinnitus, cochlear implants, hearing aid technology, and hearing testing. She holds a doctoral degree in audiology from the University of Iowa. During her residency at Mayo Clinic, Dr. Sarow was inspired by the three-tiered, patient-centered approach, incorporating clinical work, teaching and research.

Soundly Staff
Reviewed by
Soundly Staff
Soundly Staff

Soundly conducts in-depth research to guide prospective hearing aid wearers. Our work is funded through reader support. When you buy through our links, we may earn a commission.

No items found.

Many of us nowadays use apps for a variety of purposes. They serve as a vital tool for communication, entertainment, and other purposes. 

As an audiologist, I work with many different hearing aids and apps that go with them. In the world of hearing aids, apps have opened up new possibilities for users to interact with their devices and personalize their hearing experiences. 

If you're interested in Widex hearing aids, you'll find several apps to cater to your needs. And while apps are great, Bluetooth can sometimes cause frustration—but don't fret. In this article, we will focus on how to pair, use, and customize the Widex Moment™ app and also give you tips and tricks.

Prefer to watch?

Overview of Available Apps From the Brand

Widex has three apps that support Widex hearing aid users, depending on their needs. 

The Widex Moment™ app is the main app you'll access as a remote control and personalization features. 

The Widex ZEN app will help you find the right tinnitus masking sounds. For remote programming, you'll need the 

Widex Remote Care app. Apart from the Widex Moment™ app, the brand offers two other apps that serve specific purposes. 

Understanding The Difference

The Widex ZEN app is designed to provide relief to individuals suffering from tinnitus by offering sound therapy options that help in managing the condition. The Remote Care app, on the other hand, allows users to connect with their audiologists remotely and receive adjustments to their hearing aids remotely. Let's get into more detail with the apps:

  • Widex Moment™
  • Widex ZEN
  • Remote Care

Widex ZEN Tinnitus

Widex is known for their unique approach to tinnitus management. The Widex ZEN app has various options for tinnitus masking for patients to explore. Additionally, the app provides helpful information regarding relaxation and sleep.

Widex Remote Care

If you need some adjustments between in-person appointments, the Widex Remote Care app allows you to access care from the comfort of your home.

How to Download and Connect to the Widex Moment™ App

The Widex Moment™ app is available for download on both the App Store (for iOS devices) and Google Play Store (for Android devices). Once downloaded, you can connect to your hearing aids to your iPhone by following these simple steps:

1. Go to Settings > Accessibility > Hearing Devices and select the devices at the top of the screen and select "not paired."

2. Next, you'll receive two pairing requests. Select "Pair" for each one.

3. Remain on that screen for 30 seconds to allow the connection to finalize.

4. Open the Widex Moment™ app. It will take a few seconds for the app to connect. Now, you're ready to use the app.

If you have an Android phone, follow these steps:

  1. Download the Widex Moment™™ app from the Google Play store.
  2. Open the Widex app and select "Get Started."
  3. Choose your battery option (rechargeable or disposable).
  4. Next, restart your hearing aids to put them in pairing mode. Select "Next."
  5. The hearing aids are being detected and will show up in the list. For a pair of hearing aids, wait until you see both left and right showing up in the "Available hearing aids" section.
  6. You'll receive two pairing requests, select "pair" for each one.
  7. Once pairing is complete, the hearing aids show up under the "My hearing aids" section.
  8. Select "Next." The pairing is completed, and now you're ready to use the app!

Important App Features and Screens

The Widex Moment™ app offers several features that allow users to control their hearing experience. Below are some of the important app screens and their features:

Widex Moment™

The Widex Moment™ app is easy to use. Let's explore the options in this app.

Personalize Your Sound

Unique to Widex hearing aids, in each program you can adjust the equalizer settings and volume. This feature gives Widex hearing aid users great control to adjust to exactly the sound they prefer.

Remote Control

The remote control features allows you to adjust the volume, mute or unmute, and select hearing aid programs manually.

Monitor Your Hearing Aids

Check your hearing aid battery life, connection to the app, and Find My Hearing Aid feature.

Hearing Aid Update

You have the option to update your hearing aid firmware directly from the. Normally, you'd need to do firmware updates from your hearing healthcare provider's computer in the clinic. This feature saves you a trip to the clinic, as you can do the firmware update from your app.

Remote Programming Functionality

Widex hearing aids are compatible with remote programming; however, you'll need a neck loop and the Widex Remote Care app to take advantage of this feature. Widex is unique in that remote care is accessible to virtually all Widex hearing aids, except for the CIC hearing aids, going back several generations of technology. 

This feature allows audiologists to make adjustments to their patient's hearing aids remotely without the need for an in-person visit. This is particularly useful in situations where the patient cannot physically visit their audiologist or for minor adjustments in settings.

If you are interested in remote care with your Widex hearing aids, make sure to talk with your hearing healthcare provider. You'll need to either borrow or purchase a Widex neck loop, which the provider must register in the software first in the clinic. With a little planning, you can utilize your remote programming to conveniently adjust.

Tricks, Tips, and Troubleshooting

Here are some tips and tricks to help you make the most of the Widex Moment™ app:

1. Save your favorite settings as presets to quickly have access to them. Widex allows you to assign a program to a geographic location, which is convenient if you use specific programs in places you often visit.

2. Use My Sound 2.0 to fine tune your hearing profile based on your preferences.

Are you having connectivity issues?

1. Try restarting your hearing aids. If that doesn't work, try uninstalling and reinstalling the app.

2. Ensure that your phone's software is up-to-date to avoid any compatibility issues.

Got more questions? Get more insights and tips right here.


Apps have become an essential part of modern hearing aid technology, and the Widex Moment™ app offers several features that allow users to customize their hearing experience. With features such as remote programming and sound personalization, the app makes it easier for users to fine tune their hearing aids to their preferences. By following the steps outlined above, you can easily pair, use, and customize your Widex Moment™ app for an optimal hearing experience.

No items found.
No items found.
No items found.
No items found.
No items found.

Frequently asked questions

No items found.

Ask Soundly

This is some text inside of a div block.
This is some text inside of a div block.
  • This is some text inside of a div block.
  • This is some text inside of a div block.
  1. This is some text inside of a div block.
  2. This is some text inside of a div block.
This is some text inside of a div block.
This is an AI-powered chat experience that synthesizes product manuals, white papers, and our content to give you instant answers. This feature is experimental. Verify all results and speak to your healthcare professional before making final decisions. Learn more in our updated Privacy Policy.