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Customs By ReSound Review

Prices, Sound Recordings, Models
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Updated
February 8, 2024
Methodology
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Soundly is an independently owned hearing health research tool. Our reviews are conducted by hearing aid wearers and audiologists. We physically review the leading hearing aids on the market for sound quality, comfort, durability, and more. Our review process starts with hands-on unboxing and days, weeks, or months of wear. We also record live sound demos using a calibrated binaural microphone (read more here). We experiment with backend fitting software for prescription products and use test box measures to measure prescriptive accuracy and flexibility. Our work is funded through reader support. When you buy through our links, we may earn a commission. Read more about our story here.

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PROFESSIONAL FITTING
Rechargeable
In the Ear
Bluetooth
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ReSound is blurring the line between headphones and hearing aids with this new custom product released in February 2024.

Customs by ReSound come in three sizes (completely-in-canal, half-shell and full-shell. The half-shell and full-shell products are the hero of the product family.

Underlying Technology

Customs by ReSound use the same underlying technology as ReSound NEXIA hearing aids. The family of products prioritizes speech clarity in background noise.

Design

The smooth and rounded control buttons on each hearing aid look like they belong on a new set of Beats By Dre headphones. Inside the ear, the hearing aids live up to their name. Each device is custom molded to match your ear canal's shape and size. The custom design means increased comfort and sound quality.

Music Streaming

If you've listened to Bluetooth streaming through an open-fit hearing aid, you'll know that hearing aids don't deliver great streaming quality. The sound usually lacks bass. Customs by ReSound solve this issue by filling the ear and providing very impressive music, podcast, and phone-call sound quality.

Like most Bluetooth hearing aids, Customs by ReSound allow hands-free calling with iPhone (you can leave your phone in your pocket), but you'll need to have your phone close by if you use an android.

Dexterity

This might be the most dexterity-friendly product on the market. The recharging case is custom molded to match each device which makes placing the product in the charger almost foolproof. The onboard buttons for volume and program adjustment are sleek but easy to access.

The only drawback to this product? Half-shell and full-shell versions of Customs by ReSound look more like headphones than hearing aids. That means you might need to explain to your dinner mates that you aren't streaming a podcast in the middle of a meal...or are you?

Pros 👍
  • Customs by ReSound are custom-molded to fit your ear canal, providing increased comfort and sound quality.
  • These hearing aids provide impressive music, podcast, and phone-call sound quality.
  • The components in Customs by ReSound's larger have an excellent IP68 waterproof rating (unique among in-the-ear products).

Cons 👎
  • These hearing aids are on the higher end of the price range, which may not be affordable for everyone.
  • Android Compatibility: While Customs by ReSound allow hands-free calling with iPhone, you'll need to have your phone close by if you use an Android.
  • Customs by ReSound are not offered in fully invisible models (smallest size is a CIC).

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Soundly Scorecard
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Hearing Loss Level 🔊
Mild - Severe
  • Regardless of size, Customs by ReSound are fully customizable, prescription hearing aid appropriate for mild-severe hearing loss
  • If you have profound hearing loss, you may be a better fit for ReSound ENZO Q
Care Type 🏥
Prescription
  • Customs by ReSound prescription devices fit and programmed by a professional
  • To create your custom hearing aids, a professional will take earmold impressions in a clinic or in your home. They will then send those impressions to the ReSound manufacturing facility where a one-of-one replica will be created for your hearing aids
  • After an initial fitting, you can connect with your care provider remotely through the ReSound app
Sound Quality 🔊
Strong in Background Noise
  • Customs by ReSound come equipped with robust background noise management features and multiple microphones.
Comfort 🦻
Somewhat Comfortable For All-Day Wear
  • Customs By ReSound sit comfortably in the ear due to their custom molded form factor. Some users with better hearing in lower frequencies may prefer an open-fit behind-the-ear style hearing aid that allows more natural sound to pass into the ear canal.

Learn more about the choice between in-the-ear vs. behind the ear styles here.

Style  💫
In The Ear
  • Customs by ReSound sit inside the ear
  • Available sizes include full-shell, half-shell, in-the-canal, completely-in-the-canal
  • ReSound offers six colors including black, champaign and several shades of brown
Battery 🔋
Size-Dependent
  • Customs by ReSound in full-shell, half-shell, and in-the-canal sizes are rechargeable with up to 24 hours of battery life per charge
  • Customs by ReSound in the completely-in-canal size use a disposable, size 10 battery (changed every 5-7 days)
  • One unique feature of Customs by ReSound is that the recharging case is also custom-molded to match your custom hearing aids. This feature is excellent for ease of placing your hearing aids in the charger
Connection 📡
Size-Dependent
  • Customs by ReSound offer Bluetooth streaming in full-shell, half-shell and in-the-ear sizes
  • Customs by ReSound does not offer Bluetooth streaming in completely-in-canal sizes
  • iPhone users can take calls hands-free, while Android users must keep their phones close to pick up outbound audio.
  • Customs by ReSound use Apple's MFI connection and Android's ASHA connection to stream content through Bluetooth
Dexterity Level 🤏
Easy

Customs by ReSound might be the most dexterity friendly product on the market. Key features include:

  • Large push-buttons
  • Single piece fits into the ear
  • Custom-molded, conduction charger makes it easy to charge devices
Waterproof Level 💦
IP68
  • Customs by ReSound are water resistant with an IP rating of 68
  • This hearing aid can withstand dust and water submersion in one meter of water for up to 30 minutes
App features 📱
Has An App, Telehealth Capable, Find My Hearing Aids
  • Remote care: After an in-office activation, the remote care option is available on the app
  • Customization: Volume control, treble/bass, streaming treble/bass, programs
  • Tinnitus masking: Customizable programs with a hearing care professional or use the Resound Relief app to experiment with masking noise
  • Find my hearing aid: Yes, feature is included in the app

Read our full review of the ReSound App here.

Note that Customs by ReSound completely-in-canal size does not come with connection to the app.

Pricing and Process
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Pricing

The national average price for Customs by ReSound hearing aids is around $7,410 per pair.

Our research indicates that the best pricing and care packages are currently available through ZipHearing. ZipHearing offers a pair of ReSound OMNIA hearing aids with one year of unlimited care for $4,598 per pair.

Process

ZipHearing will match you with a local clinic near your zip code and pre-negotiate a lower price (typically 25% less than the national average).

Fill out the form on this page to get matched with a local clinic.

Our readers are consistently happy with ZipHearing's offering and give the company 97% 5-star ratings on Trustpilot.

How to Choose A Size
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Customs by ReSound come in three sizes. The two larger sizes are easier to handle and come with Bluetooth streaming, Telehealth capabilities and app connectivity. The CIC version is nearly invisible, but comes with less features. ReSound's smallest option is not quite as small as other custom-molded competitors like Starkey or Phonak.

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What people are saying:

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Name

Full Review

Blake Cadwell
Written by
Blake Cadwell

Customs By ReSound are a hearing aid product, unlike anything I’ve tried before. They blur the line between a pair of modern Bluetooth headphones and a premium, medical-grade hearing aid.

The sleek buttons and black body color look nothing like the hearing aids I remember my grandparents wearing, but I’m pretty sure these are the most dexterity-friendly hearing aids on the market.

Image of a man wearing customs by resound and holding them in hand

The sleek buttons and black body color look nothing like the hearing aids I remember my grandparents wearing, but I’m pretty sure these are the most dexterity-friendly hearing aids on the market.

As I write this review, I’m listening to a 90s hits Spotify playlist streamed straight into my hearing aids.

In this guide, I’ll talk you through everything I’ve learned about Customs by Resound.

Let’s get into it!

About ReSound

ReSound is the lead hearing aid brand owned by GN Group, the 4th largest maker of hearing aids in the world. GN has headquarters in the outskirts of Copenhagen, but its impact is global, providing products in over 100 countries.  

ReSound hearing aids are available from leading hearing care professionals and are considered one of the most respected brands by audiologists. ReSound was the first brand to feature an iPhone-compatible hearing aid in 2013. They continue to innovate with more intelligent devices, longer battery life, and unique design.

One thing I appreciate about ReSound is their tendency to design products that look just a little bit sleeker than the standard. I'm a big fan of the design in the popular ReSound OMNIA, and I think Customs by ReSound are one of the best-looking hearing aids of their kind from 2022.    

Fun fact. ReSound wasn't always a European company. It was founded by Rodney Perkins, who grew up in Evansville, Indiana, and advanced technology from Bell Labs to create hearing aids.

Fitting Process

Customs by ReSound Custom Earmold Process

Appointment #1 - Hearing Test and Ear Impressions

If you are interested in getting custom hearing aids from ReSound, you’ll want to start by finding a local audiologist. ZipHearing is an excellent place to start because all of their audiologists agree to pre-negotiated pricing, which usually saves customers 25%-40%.

I worked with my go-to local clinic and set up an initial appointment to test my hearing and gather earmold impressions.

Earmold impressions were taken by filling the canal of my ear with a green paste that was removed a few minutes later. That imprint was then shipped to Resound to create my custom devices.

Appointment #2 - Programming and Adjustments

A few weeks later, I returned to my local clinic to retrieve my custom hearing aids. Each device is slightly different from the other to account for my specific ear shape. One very cool feature of the new Customs by Resound is that the hearing aid recharge case is also custom molded to match the exact shape of each device.

The result is that replacing these devices in the case is almost foolproof.

My audiologist and I sat together as she programmed the new hearing aids and asked me a series of questions. Once they were customized to my hearing loss, we paired the devices to my iPhone (customs also work with Android), and I got back in my car to make my way through afternoon traffic.

Follow Up Appointments - Fine Tuning The Sound

Nearly all hearing professionals offer free follow-up appointments for 1-3 years. Customs by ReSound allow for remote programming adjustments, so when I need to tune-ups I will likely be able to do that from the comfort of home.

Technology

Customs by ReSound Review

Customs by ReSound are packed with the latest hearing technology. Here are some of the highlights.

Customization - For starters, these are full-featured hearing aids with full customization capabilities, impressive sound algorithms, and dual microphones to process background noise.

App controls - The ReSound app gives users control over fine-tuning and preset programs like "restaurant", "outdoor", "music," and more. Users can tweak sound settings and save them as programs in the app.

Bluetooth - Like most Bluetooth hearing aids, Customs by ReSound allow hands-free calling with iPhone (you can leave your phone in your pocket), but you'll need to have your phone close by if you use an Android.

woman using Customs by ReSound to make a phone call

Water Resistant - The components in Customs by ReSound are coated with water-resistant material that makes this product waterproof up in up to 4 feet of water. It’s not recommended that you swim in the product, but an accidental shower shouldn’t affect performance.

Customs by ReSound with water on them

Rechargeable - Each product comes with a custom molded hearing aid charge case. Three hours of charging gives a full day of use.

Customs by ReSound and recharge case

Customs By ReSound Pricing

ReSound hearing aids are only sold by an in-person hearing professional. That hearing professional will test your hearing, take an earmold and program Customs by Resound hearing aids to match your hearing profile. Your local professional can also provide technical support in connecting your hearing aids to a phone and downloading necessary apps.

You can find a local professional in a few ways.

Option 1: Use a care database like this one to search local clinics and get in touch directly. This option gives you the most flexibility but often leads to the highest price.

Option 2: Work with a care network like ZipHearing, who offers pre-negotiated pricing in most zip codes. Prices through ZipHearing are typically 25%-40% lower because of the volume of customers they serve.

Customs By ReSound Example Prices

The average "walk-in" price of ReSound Custom hearing aids is $5,000-$7,500 per pair. That should include three years of service.

ZipHearing offers Customs by ReSound hearing aids for the following prices:

Customs By ReSound 9 $4,498 (highest tech)
Customs By ReSound 7 $3,798 (mid tech)
Customs by ReSound 5 $3,198 (budget option)

Final Thoughts

If you are looking for a hearing aid that plays back music and podcasts with AirPod level quality, or you want a device that looks more like the latest headphone from Beats By Dre, Custom by ReSound could be a great choice.

If you want a hearing aid that completely disappears in your ear or don't want to work with a local clinic, we suggest looking at something like Starkey Evolv AI or Lively.

You can go deeper on Customs by ReSound with this review from Dr. Cliff Olson.

A great option for anyone looking for a full-featured hearing aid that is easy to handle.

Blake Cadwell
Written by
Blake Cadwell
Lead Editor
Reviewed by
Lead Editor

Blake Cadwell is a hearing aid wearer and co-founder at Soundly. Soundly began as a passion project after Blake’s frustrating search for hearing aids. Blake regularly tests and reviews hearing technology to share his experience with Soundly’s readers.

Soundly conducts in-depth research to guide prospective hearing aid wearers. Our work is funded through reader support. When you buy through our links, we may earn a commission.

The breakdown

The roster of available in-the-ear hearing aids often competes for the tiniest form factor. Customs by ReSound are unapologetically NOT invisible. This product takes a different approach with a headphone-inspired design that isn't hiding from anything.

What you get in return is a hearing aid with lots of built-in technology and an easy-to-manage pushbutton. This hearing aid isn't for everyone, but it does offer a compelling option for anyone who isn't afraid to show off their devices.

Customs by ReSound hearing aids
ReSound app being used to adjust hearing aidReSound one hearing aid exploded view

The tech inside

Customs by ReSound offer the full suite of available hearing aid tech, including dual microphones, IP68 waterproof rating, Bluetooth streaming from a range of devices, and full-featured professional customization. Customs can be controlled using the ReSound app, allowing remote sessions with your hearing professional after the initial appointment.

Getting up close

Customs by ReSound are created from an earmold impression gathered by a local hearing professional.

The devices are then molded to match your exact ear shape and size. This step ensures comfort and higher quality sound.

Each hearing aid comes with an onboard button to control volume or programs. ReSound offers six colors, including black, beige, gold, and brown.

ReSound One hearing aid in a man's ear

Overall notes:

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