Lexie Lumen Review

Name: Lexie Lumen
Brand: Lexie

Prices, Sound Recordings, Models

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Review updated Dec 13, 2024

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Affordable

Behind the Ear

OTC

$ 599.00 / pair

$ 699.00 $ 599.00 / pair

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4.7

537 Reviews

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Best All-Around OTC

Best for Mild to Moderate Hearing Loss
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Lexie Lumen

4.7

537 reviews

$599 / pair

$599 / pair $699 / pair

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Free Shipping
Free Returns
FSA & HSA Eligible

Purchase Over the Phone:

Text or call us at:

(213) 460-1310

Comprehensive Set-up Service: One of our Audiologists will assist you with setup remotely.
At Soundly, every customer receives a complimentary phone or video consultation with a licensed audiologist. Call or text us if you have any questions about this service - 1 (213) 460-1310.
Free Shipping: We offer 3-4 day shipping nationwide.
45-Day Risk-Free Returns: We offer no-hassle returns for any reason.
45-Day Price Drop Protection: We honor any price drops within 45 days of your purchase.
If the Soundly price drops within 45 days of your purchase, contact us by phone or chat while the lower price is available. Within those 45 days, we'll make up the difference.
Warranty: All Soundly customers receive a one-year manufacturer warranty.

Learn More about Soundly's set-up service.

Lexie Lumen: A Smart Choice for Personalized Hearing

The Lexie Lumen self-fitting, battery-powered, over-the-counter (OTC) hearing aids stand out as a top option for those seeking customizable and user-friendly hearing device at a budget price. These FDA-cleared, Bluetooth-enabled devices offer a streamlined experience, tailored to your unique hearing profile, all through the intuitive Lexie app.
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Why Choose Lexie Lumen?

‍Personalized At-Home Hearing Test: Lexie Lumen uses an in-app hearing test that automatically configures your hearing aids based on your unique hearing profile. No need for a clinic visit.‍
Intuitive Lexie App: The Lexie app gives you control over your hearing experience. From self-tuning to selecting environmental settings, the app is one of our favorites on the market. You can even access customer support through live video calls, chat, or phone for any assistance you might need.‍
Customized Fit: Lexie comes with various dome sizes and slim tube lengths included, finding your perfect fit is straightforward. If you ever need help, Lexie's Experts can remotely fine-tune your devices through the app.‍
Noise Management & Environment Options: Choose from six different environment settings, and let the dual microphones adapt to your surroundings, ensuring you hear what’s most important, whether it’s all-around sound or just what’s in front of you.‍
Comfortable and Discreet: Designed with lightweight materials, the Lexie Lumen is quite small and comfortable compared to other devices within its pice-range. Available in multiple colors, they blend seamlessly with your style. ‍
Replaceable Batteries: The Lexie Lumen operates on replaceable 312 zinc-air batteries, providing 4-5 days of power on a single set.‍
Telecoil Connectivity: Connect directly to sound systems in public spaces with the built-in telecoil feature, enhancing your experience in theaters, churches, and more.‍
Optional Companion Microphone: For those extra challenging listening environments, the optional companion microphone streams speech and sound directly to your hearing aids via Bluetooth, offering both omnidirectional and directional modes for clarity in any situation.‍
Award-Winning Customer Service: Lexie offers some of the best customer service in the category. From proactive outreach during your first 45 days of ownership to ongoing assistance, Lexie is available and helpful through the process.
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Who Is Lexie Lumen For?

The Lexie Lumen is ideal for adults 18 years or older with perceived mild-to-moderate hearing loss. It offers a cost-effective, customizable solution without the need for a prescription. While it doesn't stream music or phone calls, it delivers reliable, high-quality hearing support at a fraction of the cost of traditional hearing aids.
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Our Take

The Lexie Lumen is a standout choice for those seeking an affordable, self-fitting hearing aid with robust app support and comprehensive customer service. While it may not have all the bells and whistles like streaming capabilities, its performance, customization options, and ease of use make it a solid budget option in the OTC hearing aid market.

Pros 👍

‍Affordable
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Award-winning self-fit app
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Available at Walgreens nationwide

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Cons 👎

‍Not as advanced as other OTC devices in background noise
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Uses a tube to send sound to the ear instead of a wire

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Soundly Scorecard

Hearing Loss Level 🔊

Mild - Moderate

Lexie Lumen is an OTC product appropriate for mild-moderate hearing loss levels
If you have more significant hearing loss you might consider local or Telehealth care. Read more about prescription Vs. OTC hearing aids here

Care Type 🏥

Over-The-Counter

Available for purchase online or at retail stores like Walgreens and Best Buy
Does not require a prescription from a doctor
Customize your hearing aids with an onboard hearing test and app-controls

Sound Quality 🔊

Very Comfortable Fit

Lexie Lumen is a simple but effective OTC hearing aid
Rated slightly lower than Lexie's Bose model in background noise

Comfort 🦻

Very Comfortable For All-Day Wear

Comfortable BTE/thin-tube style is appropriate for all day wear

Style 💫

Behind The Ear

Sits behind the ear with a thin-tube and dome that sits inside the ear
Available in five colors including: Only available in gray, beige, bronze, silver and metallic black

Battery 🔋

Disposable Only

Lexie Lumen uses disposable 312 batteries (last 7-10 days)

Connection 📡

Bluetooth Not Available

Lexie Lumen not allow Bluetooth music streaming or phone calls at this time (the more advanced Lexie B2 does allow streaming for iPhones)
Lexie Lumen does allow Telecoil connection (unique among OTC competitors)

Dexterity Level 🤏

Average

Lexie Lumen is reasonably easy to handle but does require the wearer to place the hearing aid behind their ear and insert the dome into the ear (consistent across all behind-the-ear styles)
Lexie Lumen uses disposable batteries which can be challenging to change for low-dexterity users
If dexterity is a concern we suggest upgrading to Lexie B2 Powered by Bose

Waterproof Level 💦

IP67

Reasonably water-resistant but not entirely waterproof
Sligthly lower than the standard IP68 rating among prescription leaders

App features 📱

Has An App

Take an onboard hearing test to customize your hearing aids
Manually customize treble/bass, volume and programs
Track usage over time

What's Included

2 Lexie hearing aids

Award-winning app

Carry case for your hearing aids

Accessories included such as a selection of different sized tubes and domes

6 weeks of batteries

Hearing expert support 9 AM - 8 PM ET Monday - Saturday

Return Policy

Lexie offers a 45-day risk-free trial

Purchase Through Soundly

You can purchase Lexie Lumen hearing aids directly through Soundly and access upgraded care and services.

Soundly is an official Lexie retailer.
Your purchase comes with Soundly's comprehensive set-up service.
All orders come with 45-day risk-free returns.
All orders come with free shipping.
Soundly offers MSRP pricing and deals. We will match the price of any other official retailer for the same product and terms.
Your purchase comes with 60-day price-drop protection

Purchase on this page or contact our team to purchase over the phone. Your hearing aids will be shipped to your home along with setup instructions and an optional guided setup call with one of our hearing professionals.

"My Lexie hearing aids have been wonderful. My experience with Lexie customer service has been unbelievably great. Lexie Hearing, from the day I purchased, has contacted me daily explaining how the hearing aids work, and told me what to expect as we went along."

— John S.

"I have been amazed with my new Lexie hearing aids. The quality of the product and the service of the staff has been prompt and refreshing. I have worn my hearing aids from day one with no background sound issues and with great comfort. I can’t feel them in my ear and often lie down at night forgetting to remove."

— Carol

"The app for Lexie is so convenient. I would recommend these hearing aid to anyone. "

— Ida A.

"Only 2 minor downfalls...not rechargeable but batteries last 4 to 5 days, and don't stream phone calls direct."

— Deb S.

"The Lexie hearing aids have been great so far. Very unobtrusive, super comfortable, no whining feed back like the cheaper over the counter hearing amplifiers."

— Stephen G.

"I have been amazed with my new Lexie hearing aids. The quality of the product and the service of the staff has been prompt and refreshing."

— Patricia C.

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— Name

Overview
Purchase process
Unboxing and review
Overall notes
Products
Final Thoughts

Lexie Hearing launched in 2020 with a simple thesis to make hearing aids more affordable for everyday Americans.

Lexie was created by parent company hearX Group which got its start through a popular hearing testing app used by over one million people worldwide. That experience gave Lexie’s founders the confidence to rethink how hearing aids are sold and programmed to drive down prices.

Instead of working with local audiologists, Lexie puts the power in hearing aid wearers' hands with an innovative self-fit app. The results are impressive. Since the brand's launch two years ago, Lexie has had more than 500 reviews online with an average of 4.7 stars.

Lexie’s hearing aids use simple technology but at $799 Lexie costs less than one-fifth of the national average for a pair, and customers consistently rank Lexie among the top customer service brands in the industry.

I've been a fan of Lexie's work since I tried their hearing aids in 2020, but in July of 2022, Lexie came out with some BIG NEWS that got me even more excited about the brand. Lexie is now the exclusive care partner of Bose. Yep, that Bose.

Bose has been dabbling in hearing health for years but has struggled to find the right channel for its products. The new partnership gives Bose's clinically proven self-fit technology a long-term home with a company that knows how to provide quality care.

The partnership is a big win for consumers looking for affordable hearing aid options.

In this guide, I'll mainly focus on Lexie's original (slightly cheaper) product, Lexie Lumen, but you can read my full review of Bose hearing aids here.

Lexie Hearing Aid Review - Affordable Price With Leading Care

April 1, 2023

Written by

Blake Cadwell

Reviewed by

Soundly Staff

Soundly conducts in-depth research to guide prospective hearing aid wearers. Our work is funded through reader support. When you buy through our links, we may earn a commission.

Lexie Hearing Aid Purchase Process

Lexie hearing aids are sold direct-to-consumer. This model means you will not need a doctor's appointment. Bose hearing aids are slightly more premium and cost $100 - $200 more for a pair.

Once your hearing aids arrive in the mail you'll be prompted to Lexie’s virtual hearing test which will tune your hearing aids to match your hearing loss. More on that process below.

If you need support at any point in the process you can call, chat or email the Lexie support team.

The video below shows a great visual overview of the Lexie product and app.

Unboxing The Lexie Hearing Aid

My Lexie hearing aids arrived in a simple box that included:

-A manual for setup
-A case to keep my hearing aids in
-Some alternate tubes and domes
-A few drying capsules
-Batteries
-A measurement tool to determine what length of tube I should use

I was anxious to try on the hearing aids, so I put the batteries, chose my tube length, and turned my new hearing aids on in less than 5 minutes. I was immediately impressed by the natural sound. Lexie hearing aids don’t use AI, rechargeable batteries or Bluetooth streaming but they are far from a cheap amplifier.

Programming My Hearing Aids With The Lexie App

After unboxing the hearing aids and trying them out, I downloaded the Lexie app, which is available for iOS and Android. I was extremely impressed by the simplicity of the app experience.

After downloading the app and registering with my name and info, my phone was easily paired with hearing aids.

Image of a woman using the lexie hearing aid app to program her hearing aids

The first thing the app did was guide me through a hearing test administered through my new hearing aids. The test places a big button on the screen that you tap each time you hear a beep. After I completed the test, the app indicated that it was programming the hearing aids to match my results, and I then landed on my control page where I could alternate environments, change the volume, or test again.

Control the volume through the app or using the buttons onboard the Lexie devices.

Wearing The Lexie Lumen Hearing Aids

Woman wearing Lexie hearing aids and holding them in her hand

Overall I’ve found the Lexie hearing aids comfortable and wearable.

A few things I’ve loved:

The weight and design is extremely comfortable
I’ve found the sounds to be very natural
Lexie hearing aids are simple to use. You can change things in the app, but you can also change the volume and environment settings using the buttons on the back
Mostly I love that Lexie is genuinely affordable and also works

Some drawbacks:

The hearing aids do not stream phone calls or music. For the price point, this is understandable, but as an avid podcast listener I would love to have the option to listen through my hearing aids.
Lexie requires batteries which need to be changed every 4-5 days.
Lexie does not offer the latest tech innovations like AI or sophisticated background noise reduction algorithms.

Overall Notes

Overall, Lexie hearing aids impressed me! The app was smooth and well designed, the hearing aid have been reliable and I’m excited to recommend the product to those who have been held back by budget.

Written by

Blake Cadwell

Reviewed by

Soundly Staff

Soundly conducts in-depth research to guide prospective hearing aid wearers. Our work is funded through reader support. When you buy through our links, we may earn a commission.

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