Sony Hearing Control App: Setup, Tips & Fine-Tuning (Step-by-Step)

If you’re researching Sony hearing aids or just unboxed a pair, this walkthrough is for you. In this video, we show how to set up your devices with the Sony Hearing Control app, share quick hacks to make them sound better, and demo the most useful controls (including the “hidden” Fine Tuning section a lot of people miss).

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Quick Links

Take Soundly’s free hearing test: https://www.soundly.com/hearing-test

Sony CRE-C20 hearing aids (our most popular in-ear Sony model): https://www.soundly.com/product/sony-cre-c20

Questions? Text/call (833)-SOUNDLY or email customercare@soundly.com

Jump Ahead:

00:06 App setup, tips, and controls overview
00:45 Why Sony is popular + common setup questions
01:17 Downloading Sony Hearing Control
01:37 Create your account & select your product
01:56 You can update your hearing profile anytime
02:04 How the in-app hearing check works
02:36 Saving/syncing your hearing profile
02:39 Important: App uses high-frequency tones
03:10 Main screen: volume control & left/right balance
03:25 Sharpness vs. rounder/bass—what changes you’ll hear
03:43 The “hidden” menu: where Fine Tuning lives
04:10 Fine Tuning categories
04:23 Example: reducing the sound of your own voice
05:25 Example: improving speech clarity in background noise
05:55 Trying alternate solutions if you don’t like the first one
06:22 More categories you can adjust (loudness & tone shaping)
06:51 Why Fine Tuning unlocks the most control
06:59 Battery check
07:18 Battery life note for Sony CRE-C20
07:30 Adjust overall/master loudness
08:05 Recap: setup, remote controls & fine tuning = power trio
08:17 For researchers & new users—what to do next
08:30 How to reach our team for help